Frequently asked

Answers, before you ask.

Frequently asked questions

General

BioSense is a personalised health insights platform that brings together wearable data, blood results, lifestyle information and actionable reports to help you better understand your health over time.
Most health platforms simply display data. BioSense is designed to connect the dots between your biomarkers, wearable & device data, lifestyle patterns and custom goals to provide more personalised and contextual insights.
No. BioSense is designed for informational and wellness purposes only and does not diagnose, treat or prevent medical conditions.
No. BioSense should not be used as a replacement for medical advice, diagnosis or treatment from a qualified healthcare professional.

Wearables & Devices

No. Wearables enhance the experience, but you can still use BioSense with all the other features that help improve your lifestyle and work towards your goals.
BioSense is designed to integrate with all leading wearable devices and health platforms. There are over 500 apps, devices and wearables that can be automatically connected and synchronised to BioSense, ensuring no manual upload requirements. Search the device list here.
Once you have registered for your 14-day free trial and downloaded the BioSense app from the App Store or Google Play store, there is a Devices button at the top of the home page. After clicking this, you will be guided through the short setup process.
Most devices connect within a few minutes. Historical data may take slightly longer depending on the device and amount of available data.

Insights & AI

AI is at the heart of BioSense. It powers many of BioSense's core features, including personalised insights, trend analysis, health reports, biomarker explanations and your Health AI Assistant. By analysing data from multiple sources, BioSense helps uncover patterns and opportunities that may otherwise go unnoticed.
Outside of the data pulled from device integration and biomarker uploads, BioSense has developed Learning Mode — an intuitive function designed to understand you as a person. Through a series of questions about your lifestyle, health history, routines, exercise, preferences and goals, BioSense builds a more complete picture of who you are. This allows the platform to deliver increasingly personalised insights, recommendations and health guidance truly tailored to you.
Yes. BioSense is designed around your individual baseline, trends and goals rather than generic population averages alone.
BioSense uses AI to connect the dots across your health data. By analysing information from multiple sources, it identifies patterns, correlations and emerging trends that would be almost impossible to recognise when viewing each data source independently.
Yes. As more data is added, BioSense becomes increasingly personalised and better able to identify patterns, correlations and changes unique to you.

Goals & Lifestyle

Yes. Users can create personalised goals related to fitness, recovery, longevity, sleep, stress management and overall wellbeing.
BioSense integrates seamlessly with a number of existing nutrition tracking apps, such as MyFitnessPal. Utilising this data, BioSense can provide general wellness and nutrition guidance based on your goals and data, but it does not provide medically led dietary treatment plans.
BioSense is designed to help users identify patterns and behaviours that may influence areas such as sleep, stress, recovery and energy levels. If these are your key goals, BioSense will tailor the recommended changes in your life to work towards those goals.
Yes. BioSense can help users better understand recovery, training load, readiness, in-depth blood analysis and long-term performance trends.

Blood Results

No. Blood results are optional, but uploading them unlocks deeper biomarker analysis and more personalised insights over time. Your Biological age marker will also only appear after uploading a blood sample to BioSense.
BioSense supports a wide range of common blood panels and biomarkers, including areas such as hormones, cardiovascular health, inflammation, vitamins and metabolic health. There is no specific format that must be followed — BioSense can read and understand most PDF results uploaded to the system.
No. You can upload blood results from most recognised laboratories and providers.
This depends on your goals, but many users upload blood results every 6-12 months to track changes over time.
Yes. BioSense provides simple explanations of what biomarkers are, why they matter and how they may relate to your health and lifestyle.
BioSense may highlight unusual results and encourage users to seek professional medical advice where appropriate.

Membership & Billing

Yes. New users receive a 14-day free trial with full access to the platform.
Yes. You can cancel your subscription at any time.
BioSense offers both monthly and annual subscription options. Full pricing is available on the Pricing page.
Your account access may be restricted after cancellation, but your data retention options will be outlined within your account settings and policies.
Refund policies are outlined within the Terms & Conditions and may vary depending on the subscription type.

Technical & Platform

BioSense is designed to be available across both mobile and web platforms.
Yes. BioSense supports both mobile and desktop experiences.
Most users can complete initial setup within a few minutes.
No. Much of the experience is designed around automatic data synchronisation where supported. Learning Mode will require elements of manual data entry, however this is performed in a conversational format in small, sizeable chunks throughout your journey.
BioSense will continue working, although fewer data inputs may reduce the depth and accuracy of insights over time.

Data & Privacy

Yes. Protecting your data and privacy is a core priority for BioSense. Your information is stored securely and handled in accordance with applicable data protection standards.
No. Your personal health data is never sold to third parties.
Only you and authorised systems required to operate the platform. BioSense does not publicly share your personal health data.
Yes. You can request deletion of your account and associated data at any time.
Your data is securely stored using trusted cloud infrastructure providers with industry-standard security protections.

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